With our TravelSafe program, any damage caused to your product during air travel is covered by UPPAbaby.
The program benefits are based on the purchase of an UPPAbaby Travel Bag, registering both Travel Bag and gear, and being within the warranty terms. For strollers, RumbleSeat and Bassinet, the program is valid up to 4 years from your gear purchase (original warranty + 2 years for travel coverage). For car seats, program is valid under the original warranty (limited lifetime).
How It Works
Prior to your departure, register both your gear and TravelBag online here. Your Travel Bag Serial Number is located on a TravelSafe label inside the bag. Once this is complete, your gear is enrolled in our TravelSafe Program.
If Your Gear is Damaged During Air Travel
Make a claim by contacting UPPAbaby at 844-823-3132 or email us within 14 days of your return and provide all of the following:
1. Registration information: Name, Address, Serial Numbers of both gear and Travel Bag
2. Image of damage to gear
3. Proof of travel with departure and return dates. Accepted documents include a boarding pass, baggage ticket, or flight confirmation.
UPPAbaby Travel Bag must be registered prior to your trip departure date. Program benefits are contingent upon your gear being under its original warranty. UPPAbaby cannot replace gear if lost by the airline. If you fail to register your gear, a proof of purchase must be provided in order to make a claim.